Greetings! Welcome to my digital home. My mantra has always been ‘Drive Empathy.’ I strive each day to lead with empathy and believe that pure empathy drives innovation. I am an accomplished leader and executive with expertise across fintech, education and health industries. I have a proven history of profitability within design thinking, user experience, business analysis, product management & delivery.

With 16 + years of experience, my thought leadership, influence, and impact has helped digital teams in developing best in class, industry leading and award-winning digital offerings to impact to revenue growth. My biggest strength is to drive teams to offer sustainable and scalable solutions that translate complex scenarios into simple and seamless experiences for large scale digital products.

Key principles that define my work ethics

  • Design Thinking & User Experience Practitioner/Leader/ Manager ‘The whole nine yards’
  • Focus on collaboration and solve for commonality
  • Cultural mind-shift to lead with ‘empathy’ keeping ‘Users First’
  • Know and Drive the Strategy
  • Power of Diverse Teams: Team building, mentoring, and leading
  • Strategic Leadership and Communications
  • Progress with Innovation
  • Successful Problem Framing & Problem Solving
  • Stakeholder & Client Engagement
  • Foster Diverse, Inclusive and Safe environments.
  • Accessibility with WCAG Guidelines (AA & AAA) compliance
  • Quantification of Design Thinking & UX process with KPI’s on Return on Investment, Stakeholder & Client Satisfaction, OKR’s etc.
  • Qualitative and Quantitative Research

Thought leadership & diverse team building

Design Thinking: ‘The whole nine yards’

  • Stakeholder Management
    Cultivated relationships and partnered with management to provide strategic direction and operational insights.
  • Cultural Mindshift Coached 400+ employees at Credit-Suisse via knowledge sharing sessions, training, and webinars that created a cultural mind shift uptake in design thinking adoption across the organization.
    Coached 100+ employees at CitiGroup to bring awareness and a cultural mindset to adopt design thinking. Created a smart connect Citi Design thinking & UX virtual group as a one stop shop for collaboration with other organizations within Citi.
  • Workshops & Methodologies
    Led virtual workshops in Mural using different design thinking methodologies catering to the varied business needs.
  • Qualitative and Quantitative Research
    Synthesized research findings to derive accurate insights that bring maximum value to research objectives.
  • Build on Design
    Encouraged teams to ideate and build on design until they reached win-win solutions that were user desirable, technologically feasible, and economically & strategically viable.
  • Usability Testing
    Supervised and participated in extensive user research using different usability techniques at Education Testing Services in a highly efficient usability lab.
  • Diversity
    Hired diverse candidates and empowered them to achieve their aspirations by fostering diverse, Inclusive and safe environments.